Emergency HVAC Letchworth

Alex and Jodie are both super efficient and make a great team, with excellent communication at all stages of my new boiler installation. Without Alex's excellent knowledge as both a gas engineer and electrician to resolve tricky technical issues, I have little doubt that my new upgraded system with weather compensation and hot water priority would not be working today. He has knowledge above and beyond most gas engineers, he works in a tidy orderly manner and has great attention to detail, will definitely be using him in the future.

~ Alex

The engineer arrived 45 mins late, with no notification or response to my text and no apology. I was charged for 1 hours labour (£102) for the boiler service (small service). (used to be £60 per hour) now charging VAT. The engineer broke a pin in the air valve of my pressurised cylinder when trying to change it, even though I told him to leave it as it was ok under pressure and not a problem during the past year. I was charge for the repair and time, this cost me another hours labour + VAT (they wanted to charge me two hours for their mistake.) I complained to the company but they insisted it was leaking, not the case.

~ Anonymous

I highly recommend Blue Whale. They attended to my boiler issue with the precision of an elite military operation! Alex is so respectful and knowledgeable he helped me understand more about my boiler issue than before and to top it all reduced my bill considerably as he said “I am not going to charge you for pushing a button” I have definitely found my ‘forever’ plumbing and heating engineers!

~ Anonymous

Amazing work done, lot's of care and attention to work done, Alex is a wonderful plumber very kind and helpful and very knowledgeable about his work. Job well done!

~ Anonymous

Blue Whale are brilliant and I'm so glad to have found a plumber I can rely on. Alex and Jodie are a great team and superb in their communication in their tasks etc. Alex is very skilled and will ensure every job is done with perfection and future longevity in mind.

~ Anonymous

This is the second time I have used Blue Whale and have been really pleased with the professional service provided by Alex. He is technically very competent and has resolved issues with our boiler system. Good company to work with.

~ Anonymous

Alex did a great job of identifying and remedying our toilet leak. He is very tidy and cleaned up everything beautifully. He is very personable and knowledgeable and a pleasure to have in the house.

~ Anonymous

Alex was very knowledgeable, helpful and efficient. He was able to come out and solve our problem on the same day. We would recommend him and will definitely use him in the future. Thanks Alex.

~ Anonymous

I’m very glad I found Alex, he did a great job servicing my boiler and is very good to deal with.

~ Anonymous